Return & Refund Policy

Last updated: February 6, 2026

Overview

We want you to be fully satisfied with your PAMK license. This policy outlines the terms for refunds and cancellations for all PAMK license purchases made through our website or authorized payment links.

14-Day Money-Back Guarantee

All paid PAMK licenses (Pro, Team, and Enterprise) come with a 14-day money-back guarantee from the date of purchase. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your initial payment.

To request a refund, contact us at support@trusttoroot.com with your license key or the email address used during purchase. Refunds are processed within 5-10 business days to the original payment method.

Subscription Cancellation

PAMK licenses are billed on a monthly subscription basis. You may cancel your subscription at any time:

  • Your license remains active until the end of the current billing period.
  • No further charges will be applied after cancellation.
  • Pro features will be disabled when the current period expires.
  • Your data is never deleted or locked. All memory data remains accessible through Community features.

To cancel, manage your subscription through the Stripe billing portal (link provided in your purchase confirmation email) or contact support@trusttoroot.com.

After the 14-Day Period

Refunds requested after the 14-day guarantee period are handled on a case-by-case basis. We may issue prorated refunds for:

  • Extended service outages caused by our systems
  • Billing errors or duplicate charges
  • Significant feature degradation that makes the product unusable

Free Trial

Personal users receive a 14-day free trial of Pro features. No payment information is required for the trial. After the trial period, Pro features revert to Community level unless a license is purchased.

Enterprise Agreements

Enterprise customers with custom agreements are governed by the terms specified in their individual contracts. Contact enterprise@trusttoroot.com for enterprise billing inquiries.

Data Retention After Cancellation

PAMK is a local-first product. All your memory data is stored on your own infrastructure (local SQLite or your PostgreSQL server). We do not store your memory data on our servers. When you cancel your subscription:

  • Your local data remains intact and fully accessible
  • Community features continue to work without any license
  • Your license key and activation record are retained for 90 days in case you re-subscribe
  • After 90 days, license records may be purged from our validation server

Contact

For refund requests or billing questions:

This policy is subject to change. Material changes will be communicated via the email associated with your license. Continued use of the service after changes constitutes acceptance of the updated policy.